Nokia N97

The Nokia N97 is the tip of the spear in Nokia's smartphone lineup. It is the most powerful, smartest and fully featured phone of the company. It is also the first Nokia phone to make use of a large touch-display and that alone has raised the expectations from die hard Nokia fans that have refused to switch over to the iPhone. And Nokia has put quite a lot of work and thought in the N97. I had a first look when Nokia was still developing the N97 and I was looking forward to get my hands on the final product. In this review, I will tell you how I used it, and how well it did. Does the Nokia N97 live up to the hype?

Rushing a review is great to get links, but not the best way to get a good feel for something, so I used the Nokia N97 for a few weeks, mainly as a smartphone with Exchange support. Web browsing was tested regularly to read news and check various sites. Facebook was accessed via the Facebook application included in the phone.

Phone Features

• 3.5" Touch Display
• 32GB internal storage + 16GB optional storage vis flash card
• 5 Megapixel Carl Zeiss Lens
• GPS
• WIFI, Bluetooth
• 3.5G
• FM Radio
• Complete specifications (pdf)

As with any phone, the first thing that I check is how good the sound quality is, and how easy it is to dial a number or a contact. The good news is that the sound quality is good, although the volume is not very loud. It would be nice to have a more powerful sound output.

Dialing a number is quick and relatively efficient. There's no need to use the physical keyboard as the virtual numeric pad works great and there was no typo whatsoever while dialing numbers.

Dialing a contact is a bit more complex, if you have a bunch of them. From the contact list, you can scroll and click, or type a name and click. Typing a name requires the use of the physical keyboard, which is not very practical if you phone was closed. The T-Mobile G1 suffered from the same lack of virtual keyboard. Every qwerty slider phone should have one.

As you try to dial, the phone will ask you if you want to place a video call, each time! I've not seen anyone use video calls (ever), so I think that Nokia should have the option to skip that question. After a week, it was getting on my nerves.

Answering calls is easy, so is placing people on hold, or hang up. Good job Nokia. Locking and unlocking the phone is also easy and foolproof, thanks to the side button.

The Nokia N97 is a nicely designed phone. The design is agreeable to look at, and the build quality is good, except maybe for the battery cover which has a plastic feel - but it needs to be flexible because it's *removable*. The display is a mixed bag: it has a resolution of 640x360 but the colors seem a little faded and the clarity seems inferior to other touch phones. I suspect that one of the display layers has something to do with this. Two people that I've shown the phone to immediately made the same remark as well.

Next to the speaker, you will notice a front-facing camera and a proximity sensor. The 5 Megapixel camera is in the back, protected by a sliding lens cover. There's a "camera" button that makes taking picture more natural than taping on the screen (which often induces a last minute shake that could makes photos blurry). The keyboard sliding mechanism feels solid.

he Nokia N97 is a little thick (15.9mm). The bottom part is basically as thick as my Blackberry curve or an iPhone, and the display is 3mm (or so) thick on top of it. These 3mm represent what it takes to add a physical keyboard to a phone like that. The T-Mobile G1 is even thicker at 16.35mm. If you want a big display and a full keyboard that's the price to pay right now.

In the past, I have criticized Nokia for their use of proprietary power connectors, but here they use a standard micro-B USB connector and a standard voltage, which makes it compatible with my BlackBerry chargers or any USB micro-B cable. Cool move, Nokia.

For many things (but not all), the Nokia N97 can be used as a pure touch phone. The company has done an "ok job" on the tactile user interface. It's mostly intuitive, except for the setup menus (I question their logic). Nokia uses a double-tap system to avoid accidental clicks vs. drag interpretations (see video). For example, in the menu, if I want to go to my contacts, I need to click once to select "contacts", then click a second time to actually launch the application. Depending on your tastes this can be great or annoying. We're not fans of it, but I got over it.

The portrait/landscape switch works most of the time, but it sometimes won't switch from portrait to landscape and you will have to open the keyboard to force it to do so.

The display of the N97 provides a tactile feedback upon clicking. It's interesting, but it won't help with typing speed, if you wonder. It might be something that we want to disable to expand the battery life a bit.

Some functions like "Unlock" or "Menu" are accessible only by the hardware buttons, which is weird, considering that most people would expect everything to be accessible via the touch display. It's not a roadblock, but it's not completely intuitive.

There's nothing as frustrating as a slow phone, right? The Nokia N97 is a mixed bag when it comes to responsiveness. Most of the time, it is responsive and does what I want, but if there are a few applications running it will get slow. I understand that it's better to have less apps opened, but it's "only" a few apps. Secondly, it's too much work to go and close them one by one, so I suspect that most people will do exactly what I did: nothing. All phones should have a "close all apps" icon on the homepage.

Widgets are popular these days. Samsung and Sony Ericsson (Xperia) are big believers of Widgets, but the N97 has the best homepage widgets implementation that I have seen so far. On many phones, widgets are messy (like the OMNIA), but Nokia has done a good job at maximizing the use of screen space. I like the default homepage that includes Facebook, but I noticed that the widget was often out of sync with the real-time content (this is true for Exchange as well). That should be fixed. It would also be nice if we could interact with the widgets directly from the homepage, like updating a Facebook status or a Tweet from the homepage.

Having a physical keyboard is just great for heavy texters. The N97 keyboard suffers from the same issue than all sliders have: the buttons are very thin, which reduces the typing speed - at least, for me. To be fair, this is one of the better slider keyboard that I have played with recently. Also, the keys are spaced just a little too far apart, making the finger travel much and that makes the typing slower too. The space key is oddly placed too. As an alternative, I would propose having an Sym, Shift and Func (to get the blue characters) on both side of the keyboard and place a recessed trackball, instead of using directional "joystick".

For those who text in the dark, the keyboard has a beautiful backlighting and the two-tone (white and blue) characters make it very readable. Other phone makers should definitely take notice.

The N97 has a lot of email options and the one that I prefer for work is Exchange: it is well implemented and works flawlessly. Emails arrive instantly and the only thing that I noticed is that upon a soft reset (battery removal), the phone does not cache the Exchange email and spends time doing a "sync" from scratch (that can take a couple of minutes).

I also setup a GMail account. From the @gmail.com address, the N97 was able to preset all the mail server settings. All that I had to provide is my email and password. By default, that email was setup to use the 3.5G connection, so you might want to set it up with the "default" connection, to make it work over WIFI as well. All in all, the setup couldn't be much easier.

The N97 comes loaded with Nokia Maps, and I can say that it is my best "out of the box" experience with a default navigation app. Unlike Google maps, the Nokia maps are cached on the device itself, so once they are onboard, they are not downloaded (over the air) again. Better yet: you can pre-load an entire city, country or the whole world (4GB) so that Nokia maps doesn't load the maps while you're traveling. That cuts down on roaming charges, waiting time and frustration.

Nokia Maps is fast and lets you scroll the map smoothly. Upon a zoom in/out it will take a second readjust the level of details (see video). I found the compass be not very useful in pedestrian mode. Using it makes the map rotate left and right -all the time- which doesn't help the overall map readability. Nokia should also improve the search and use a single text field like Google Maps does. It is also not possible to select an origin/destination directly on the map. That would be easy to add.

Nokia is playing catch up in a market that has become extremely competitive in the past couple of years. In that game and at that price, there's only one thing that really counts: the user experience. The Nokia N97 is not a "bad" phone and it doesn't deserve the some of the harsh reviews that I've seen recently. In fact, it has good hardware, great storage, and nice design. It is also better than the Sony Ericsson Xperia.